"There is a Problem With Your ContentWatch Installation..."

1 - Unplug your internet cable from your computer. (Something has corrupted Net Nanny, causing this message to appear when the computer attempts to connect to the internet. After completing Step 2 you can plug your internet cable back in.)


2 - Close all "There is a Problem..." messages.


3 - Uninstall:
Windows XP
Click Start\Control Panel\Add or Remove Programs, highlight Net Nanny, remove it.

Windows Vista
Click Start\Control Panel\Programs and Features (or Uninstall A Program), highlight Net Nanny, remove it.

NOTE: If you are unable to uninstall, please email support (support@contentwatch.com), stating that you are getting the "There is a Problem..." message.


4 - Email support (support@contentwatch.com), stating that you are getting the "There is a Problem..." message.

Also, include:
-The email address on file for your Nat Nanny purchase
-When the error message started occurring. e.g. after an install or after attempting to uninstall.
-Your Net Nanny registration number
-The name of your installed Firewall, Anti-virus and Spyware detection software
-And finally your System Information:

1 - Click Start\All Programs\Accessories\System Tools\System Information.

2 - At the top of this System Information window, click 'File' and then 'Save'. Call the file Sys Info, this should save to your deskstop.

3 - Send that file as an attachment, zipped if possible.