I can't find my new ContentCleanup!

You can find the new ContentCleanup by clicking on Start\All Programs (or Programs)\ContentWatch\ContentCleanup\ContentCleanup (This option will have a small icon next to it that looks like a bar of soap.)

After it opens it will validate the license. When the license has been validated you can run a new scan.


If you cannot find ContentCleanup in your Start menu this means it has not been downloaded to your computer yet. To Download and install ContentCleanup go to www.netnanny.com, log into MyAccount with your e-mail address and password.

The next page that comes up should have a listing of any products, with a "Download" option, beneath your registration number. Click on the "Download" button for the product you want to download/install.

NOTE:
-If you are using a highspeed internet connection, click the "Download" button, then click "Run" to begin the installation.
-If you are using a dial-up internet connection, click the "Download" button, in the next prompt click "Save"; save your download to your desktop. This will help you avoid long downloads in the future.

Before installing if you have a software firewall running make sure you disable your firewall, (you can turn the firewall on again after the install is finished.) This also applies to any spyware monitoring software.

If you do not know how to disable the firewall or spyware monitoring software please contact your IT department or the technical support for the firewall that is on your computer. If you do not know if you have a firewall on your computer please contact your computer manufacturer to find out.

"Setup files Are Corrrupt" Message Appears When I Try to Install NetNanny

Open Internet Explorer\Tools\Internet Options\Content tab. In the top section "ContentAdvisor" please disable ContentAdvisor. Click "Ok" and reboot the computer. Once the computer is rebooted re-download and re-install.

Note: If ContentAdvisor prompts for a password and you do not know the password please contact Microsoft tech support 1-800-936-5700.

If ContentAdvisor is already disabled please delete the file you downloaded and download the file again. If the same message appears after you have just downloaded a new copy of the installation file this means something on the computer is corrupting the download.

Delete the file you have just downloaded and download the same file from an alternative location, not on the ContentWatch, Inc. servers.
You can download from the options on the right-hand side of this page, in the section "Downloads for Home Products."

Countdown Clock After Installing or No Start Button After Installing

After installing NetNanny, and your computer reboots without a Start button, or if you are encountering a countdown clock that shuts your computer down, please call our tech support 1-800-485-4008, 8am-5pm, Mon-Fri Mountain Time (USA.)