Reports for AIM are not working.

ContentWatch recently released an update that allows Net Nanny to bypass the AIM security feature that previously prevented Net Nanny from recording AIM conversations.

UNINSTALL NET NANNY
Windows XP
Click Start\Control Panel\Add or Remove Programs, highlight Net Nanny, remove it.

Windows Vista
Click Start\Control Panel\Programs and Features (or Uninstall A Program), highlight Net Nanny, remove it.


INSTALL NET NANNY 6.0
To download & install, go to www.netnanny.com/login. Log in, on the right side (Returning User) with your email address and password (use the Forgot Password prompt if you cannot remember your password.)

The next page that comes up should have a green star labeled "Active" with a "Download" option beneath your registration number. Click on the "Download" button for the product you want to download & install. The installation will require the registration number on this web page.

NOTE:
-If you are using a highspeed internet connection, click the "Download" button, then click "Run" to begin the installation. If you are prompted to Save without an option to run, click Save.
-If you are using a dial-up internet connection, click the "Download" button, in the next prompt click "Save"; save your download to your desktop. This will help you avoid long downloads in the future.

Before reinstalling if you have a software firewall running make sure you disable your firewall, (you can turn the firewall on again after the install is finished.) This also applies to any spyware monitoring software.
If you do not know how to disable the firewall or spyware monitoring software please contact your IT department or the technical support for the firewall that is on your computer. If you do not know if you have a firewall on your computer please contact your computer manufacturer to find out.